Refund Policy — Vint Kart

At Vint Kart, we want you to be 100% satisfied with your purchase. If you are not happy, we are here to help.

1. Return Eligibility — 7 Days Window

You can request a return within 7 working days from the date of delivery.

To be eligible for a return, your item must be:

• Unused, unworn, and unwashed
• In the original packaging with all tags and labels attached
• Not a customized product (see Section 2)

2. Non-Returnable Items

The following items CANNOT be returned or refunded, as they are made specially for you:

• Customized Jewellery (Name Necklace, Custom Ring, Engraved items etc.)
• Customized Clothing & Medieval Costumes (Made-to-Order)
• Handcrafted Wooden Products made on custom size/design
• Sale items or Gift Cards

Exception: If a customized item arrives damaged or defective, it is eligible for return.

3. Damaged or Wrong Item Received

If you received a damaged, defective, or wrong product, please contact us within 48 hours of delivery at support@vintkart.com with your Order ID and a photo/video of the product.

After verification, we will provide a free replacement or a full refund.

4. How to Initiate a Return

• Email us at support@vintkart.com with your Order Number and reason for return.
• Our team will approve and provide you with the return shipping address and instructions within 24 hours.
• Pack the product safely and ship it.

Note: Customer will have to bear the return shipping charges, unless the item was damaged or wrongly sent by us.

5. Refund Process — 7 Working Days

Once we receive and inspect your returned product:

• If approved, your refund will be initiated within 24 hours.
• The refund amount will be credited to your original payment method (Bank Account / PayPal / Card) within 7 working days.
• You will receive an email confirmation once the refund is processed.

What is refunded?

• Product Price = Full Refund
• Original Shipping Charges = Non-Refundable (unless our mistake)
• Return Shipping Charges = Non-Refundable

6. Exchange Policy

If you need a different size, we offer a size exchange for clothing. For international exchanges, shipping charges will apply. Please contact us within 7 working days.

7. Late or Missing Refunds

If you haven't received your refund after 7 working days:

1. Check your bank account / PayPal again.
2. Contact your bank — it may take some time for them to post the refund.
3. If still not received, contact us at support@vintkart.com.

8. Contact Us

For all return and refund related queries: